Terms of Service

 

Terms of Service

Last updated: 3 September 2025

Welcome to Erono. These Terms of Service (“Terms”, “Agreement”) govern your use of our website www.erono.co.uk and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Who We Are

Erono is an online store registered in the United Kingdom.
Contact details:

Email: support@erono.co.uk
Address: Erono, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

2. Use of Our Website

  • You must be at least 16 years old to use our website.

  • You agree not to misuse our website, attempt unauthorized access, or engage in fraudulent activities.

  • All content on this site (logos, text, images, design) is owned by Erono and protected under intellectual property laws. You may not copy, reproduce, or distribute our content without permission.

3. Products and Orders

  • All products listed on www.erono.co.uk are subject to availability.

  • We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

  • Product images and descriptions are provided for illustrative purposes; slight variations may occur.

  • Prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.

4. Payment

  • We accept payments via secure third-party providers such as PayPal, Stripe, and Klarna.

  • By placing an order, you confirm that the payment method used is yours or that you are authorised to use it.

  • Payments must be completed before goods are dispatched.

5. Shipping & Delivery

  • Orders are shipped to the delivery address provided during checkout.

  • Delivery times are estimates and may vary due to factors beyond our control.

  • Risk of loss passes to you once the order has been delivered to the specified address.

6. Returns & Refunds

  • You have the right to return most products within 14 days of receiving them, in accordance with UK consumer law.

  • Returned items must be unused, in original packaging, and in resellable condition.

  • Certain items (e.g. perishable goods, personal care products, custom orders) may not be eligible for return.

  • Refunds will be processed using the original payment method once the returned item has been received and inspected.

For full details, please see our Returns Policy.

7. Marketing & Advertising

  • By consenting to receive marketing, you agree that we may contact you with promotional offers via email or targeted advertising (including Meta platforms such as Facebook and Instagram).

  • You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or by contacting us.

8. Limitation of Liability

  • To the fullest extent permitted by law, Erono is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability for any direct damages shall be limited to the amount you paid for the product giving rise to the claim.

  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded under UK law.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on www.erono.co.uk. Continued use of our website after changes means you accept the revised Terms.

11. Contact

For questions about these Terms, please contact us:

Email: support@erono.co.uk
Address: Erono, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom